Do I have to change bookkeeping software?
No. We work with whatever you already use, provided it is a cloud system we can be given access to. If you keep the books in a spreadsheet we will carry on with the spreadsheet and tell you honestly what that adds to the fee, rather than making a software change a condition of taking you on.
My records are in a mess. Is that a problem?
It is common, and it is quotable. We look at a year of records before pricing the work, and catch-up bookkeeping is quoted as a separate one-off figure so it never appears as a surprise line on a monthly invoice.
How quickly will somebody answer?
Email that arrives before 4pm is answered the same working day. The telephone is answered by a person in the office between 8.30 and 5.30, Monday to Thursday, and until 4pm on Friday. If your call needs the partner and the partner is out, you get a time when they will ring back, not a promise that they will.
Can I move part-way through a year?
Yes, and most clients do. We write to your existing accountant for clearance and the records; you do not have to make that call. A mid-year move is the ordinary case here, not the exception, and it does not cost more.
What happens if HMRC opens an enquiry?
We deal with it. Enquiry work sits outside the monthly fee, is charged at £145 an hour, and is quoted before we start. Most clients take the fee protection cover at £96 a year, which pays for our time if an enquiry lands.
Do you carry out audits?
No. We are not registered auditors. If your company grows into an audit requirement we will tell you a year ahead, introduce you to a firm that does them, and continue doing everything else for you.
Will the fee go up?
Once a year, in writing, at least a month before it changes, and only when the work has genuinely changed. Growing from four staff to fourteen changes the payroll and the fee follows it. Inflation on its own is not a reason we have used.